Shipping Policy

SHIPPING POLICY

Thank you for choosing Fleming Distribution as your premier vape distribution partner. To ensure a seamless and transparent shopping experience, please review our comprehensive Shipping Policy outlined below:

1. Order Processing:

  • Orders are processed on the day of payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Regions:

  • Fleming Distribution currently serves convenience stores across Ireland.
  • For delivery to specific regions or inquiries about international shipping, please contact our customer service team at support@flemingdistribution.ie

3. Shipping Methods:

  • We offer standard shipping via Fastway for all orders.
  • Expedited or express shipping options may be available upon request and may be subject to additional charges.

4. Shipping Costs:

  • Shipping costs are calculated based on the weight of the order and the delivery location.
  • Any applicable shipping fees will be clearly communicated during the checkout process.

5. Estimated Delivery Times:

  • Standard delivery times within Ireland typically range from 1 to 3 Business days.
  • Remote areas or special circumstances may affect delivery times. Please contact our customer service team for specific inquiries.

6. Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • You can track your order's progress on our website or through the designated courier service.

7. Delivery Attempts:

  • If a delivery attempt is unsuccessful, the courier service may leave a notification for re-scheduling or provide details on how to collect the package.
  • It is the customer's responsibility to ensure accurate delivery information is provided during checkout.

8. Address Accuracy:

  • Customers are responsible for providing accurate and complete shipping addresses.
  • Fleming Distribution is not liable for delayed or undelivered shipments due to inaccurate address information.

9. Customs and Duties:

  • Customers are responsible for any customs duties or taxes that may apply to international shipments.
  • Fleming Distribution is not responsible for any delays caused by customs processing.

10. Delivery Acceptance:

  • It is the customer's responsibility to inspect packages upon delivery for any damages or discrepancies.
  • Please report any issues to our customer service team within 1 day of receiving the shipment.
  • You can contact customer service at support@flemingdistribution.ie

11. Returns Due to Non-Delivery:

  • In the event of non-delivery due to inaccurate address information provided by the customer, a re-shipping fee may apply.

12. Contact Information:

  • For any shipping-related inquiries or to report issues, please contact our customer service team via our Contact Us page.

By placing an order with Fleming Distribution, you agree to abide by the terms and conditions outlined in this Shipping Policy. We appreciate your trust and are committed to delivering exceptional service every day.